Product Care

At Tetrad, we continuously test and develop our ranges to create furniture that's produced to the highest quality standards of specification. Our traditional hand-craftsmanship combined with premium materials and innovative techniques ensure a level of quality that is second to none. Designed to be loved, hand-built to last. Over the past 50 years, we have established a reputation for outstanding attention to detail, exquisite materials, and timeless designs. This Care Guide will help you to keep your Tetrad looking it's best for years to come.

What to expect from your new Tetrad furniture

Each Tetrad is lovingly handmade by our long-standing team of artisans, and carefully curated to suit your bespoke configuration. They say some things just get better with age, and your Tetrad is one of them! Over the first few months, your furniture will change slightly, 'bedding in' to its new environment, and the material will start to break in from first use. Every material is different, and therefore it is important to follow the correct care guidance set out in this document.

Avoid Direct Sunlight

It's always best to keep your sofa away from direct sunlight to avoid the risk of your fabric/leather fading. Prolonged exposure (e.g. in conservatories) can cause some fabric fibres to break down and become weak, damaging over time.

Avoid Fires and Radiators

Don't place your furniture close to open fires or radiators.

Avoid Washing Separately

Avoid cleaning different parts of your sofa separately as this may cause slight colour changes. We always recommend cleaning all items at once.

Avoid Cleaning Products

Saddle soap, cleaning solvents, furniture polish, oils, waxes, abrasive cleaners, stain removers and any silicone or ammonia-based products should never be used on your Tetrad furniture. Whilst scratch remover can be effective, always pre-test it in a less obvious spot, the back or under a cushion.

All our loose covers have had a pre-shrink treatment to eliminate the risk of shrinking when washed under our recommended guidelines. Our washable loose covers should be machine washed at 30C and avoid using washing powders / liquids / tabs / optical brighteners or fabric conditioners. Please remove all feather cushion and scatter cushion interiors before washing, and where possible, wash all covers all at the same time to avoid colour variances.

Hang evenly to air dry until slightly damp to touch. Re-cover your sofa whilst the covers are slightly damp to make it easier to refit as this allows for slightly more give in the fabric.

To refit, loosely throw the cover over the back and arms, ensuring it's evenly distributed. Starting with the arms, tuck them in individually and work across the sofa in one direction.

Once fitted, please allow the covers to air dry naturally. Nip, tuck, smooth and tighten into seams to reshape and dress the cover. When required, the fabric can be steamed, but always allow space between the steamer and the fabric to avoid it touching and burning the fabric. Our washable velvets can be ironed on s low heat setting on the reverse side only.

Leather is a natural byproduct and will often carry the individual character and markings from its past life. No two hides are the same; the shade, grain variation and natural markings are all unique to the hide which adds to its charm and beauty. These natural markings include characteristics such as creases, tick bites, veining, scars, tone and shade differences. If your piece contains these markings, they are not flaws, but natural characteristics of leather.

Your leather will stretch over time, relaxing with more give over time as your new piece of furniture settles in, this is completely normal and to be expected.

We use state-of-the-art scanners and cutters to ensure we match all hides as closely as possible. We guarantee to use the same batch throughout your order, however this cannot be guaranteed on subsequent orders.

Fabric seat cushions which are covered on both faces should be turned regularly to maximise the life of the fabric.

Fibre, feather and down seat cushions should be shaken and plumped every day.

Scatter Cushions: All scatter cushions should be plumped and turned (where possible) on a regular basis. Care should be taken with chenille scatters to avoid snagging, for example, when wearing jewellery or items with studs and zips due to the delicate nature of the chenille fabric.